Anti-Fraud Policy

Anti-Fraud Policy

Last Updated: November 2025
Effective From: [Date of publishing on website]

At Shelika Clothes, we are committed to ensuring a safe, fair, and secure shopping environment for all our customers.
This Anti-Fraud Policy explains how we prevent, detect, and handle any fraudulent, abusive, or suspicious activities related to orders, payments, or returns on www.shelikaclothes.com.

1. Our Commitment to Fraud Prevention

We actively monitor all transactions and user activity on our website to protect our customers and business from:

· Payment fraud or identity theft

· Fake or duplicate orders

· Abuse of refund, exchange, or return policies

· Coupon and discount misuse

· Use of false or misleading information during purchase or delivery

We use advanced fraud detection tools and manual verification systems to identify and stop suspicious activity.

2. Verification & Authentication

To protect genuine customers, Shelika Clothes may conduct additional verification steps in certain cases:

· Orders placed with high-value amounts or multiple items.

· Cash on Delivery (COD) orders with repeated refusals or suspicious addresses.

· Orders placed with mismatched contact, billing, or shipping details.

· Multiple accounts created using the same contact number, email, or address.

If verification fails or the information appears false, we reserve the right to cancel the order without prior notice.

3. Payment Fraud Protection

· All online payments are processed securely via RBI-approved payment gateways such as Razorpay and Cashfree.

· We do not store your payment credentials (card number, CVV, etc.).

· Our system flags repeated payment failures, stolen card use, or unauthorized payment attempts.

· Fraudulent transactions will be reported to the concerned bank authorities and cybercrime departments under applicable Indian laws.

4. Cash on Delivery (COD) Orders

To protect against fake or high-return COD orders:

· We may verify COD orders via call, email, or SMS before dispatch.

· If a customer repeatedly refuses COD deliveries, COD may be disabled for that account.

· For some pin codes or order values, advance payment or partial prepayment may be required.

5. Returns & Refund Abuse

Shelika Clothes has a fair and transparent Return & Refund Policy, but misuse is strictly prohibited.
Fraudulent behaviors include:

· Returning used, worn, or damaged products.

· Submitting false claims of defects or non-receipt.

· Claiming returns with missing tags or swapped products.

· Repeated refund or exchange requests without valid reason.

Such customers may be blacklisted from future purchases, and the matter may be reported to legal authorities.

6. Coupon & Discount Misuse

· Coupon codes, referral rewards, and promotional offers are meant for personal and fair use.

· Creating fake accounts or using automated tools to exploit offers is strictly prohibited.

· Any misuse of discount programs will result in order cancellation and account suspension.

· In case of organized fraud or bulk misuse, Shelika Clothes may initiate legal action under the Information Technology Act, 2000 and Indian Penal Code, Section 420 (Cheating and Fraud).

7. Account & Data Security

· Customers must keep their login credentials confidential and not share them with others.

· If any unauthorized activity is detected, please notify us immediately at info@shelikaclothes.com.

· We are not responsible for losses caused by misuse of your account due to compromised credentials.

8. False Claims & Chargebacks

· Filing false claims with banks or payment gateways after receiving products (known as friendly fraud) is a serious offense.

· In such cases, Shelika Clothes reserves the right to submit evidence (delivery proof, communication logs, etc.) and contest the dispute.

· Repeated or intentional chargeback frauds will be reported to cybercrime authorities.

9. Consequences of Fraudulent Activity

If any fraudulent or suspicious activity is detected, Shelika Clothes may:

· Cancel affected orders immediately

· Restrict or block the customer’s account

· Deny access to future offers or services

· Retain the right to recover financial losses or damages

· Report the matter to law enforcement authorities for legal action

10. Customer Cooperation

We request all customers to:

· Provide accurate and verifiable contact and shipping details.

· Refrain from placing fake or duplicate orders.

· Use only trusted payment methods and their own accounts for transactions.

· Maintain honesty in all returns, claims, and communications.

Your cooperation helps us maintain a secure and enjoyable shopping experience for everyone.

11. Reporting Suspicious Activity

If you notice any suspicious or unauthorized activity on your account, please report it immediately to:

�� info@shelikaclothes.com
�� www.shelikaclothes.com
�� Shelika Clothes, Jodhpur, Rajasthan, India

12. Legal Compliance

This Anti-Fraud Policy is governed by:

· The Information Technology Act, 2000

· The Digital Personal Data Protection Act, 2023 (India)

· Relevant provisions under the Indian Penal Code (IPC) related to cheating and cyber fraud.

We cooperate fully with law enforcement in investigating fraudulent behavior.

13. Updates to This Policy

Shelika Clothes may update this Anti-Fraud Policy from time to time to strengthen its prevention mechanisms.
The latest version will always be available on this page with the updated date.