Shipping / Logistics Partner Policy
Last Updated: November 2025
Effective From: [Date of publishing on website]
At Shelika Clothes, we are committed to ensuring that your orders are delivered safely, promptly, and efficiently across India.
To make this possible, we partner only with trusted and verified logistics and courier service providers.
This Shipping / Logistics Partner Policy explains how our logistics network operates and how we handle your shipments once an order is confirmed.
1. Our Logistics Partners
We collaborate with leading and reliable courier companies in India, including but not limited to:
· Delhivery
· Bluedart
· DTDC
· Shadowfax
· Ecom Express
· Xpressbees
· Ekart Logistics
These partners have been selected for their proven track record in secure and timely deliveries, as well as their ability to service urban and remote locations across India.
2. Responsibility for Shipping
· Once an order is confirmed and packed, it is handed over to one of our logistics partners for delivery.
· After dispatch, the shipment becomes the responsibility of the courier company, and all transit movements are managed under their control.
· Shelika Clothes monitors every shipment closely and works with the logistics team to ensure smooth and on-time delivery.
3. Tracking & Updates
· Once your order is shipped, you will receive a tracking link via email or SMS.
· The link allows you to view your order’s current status, estimated delivery date, and courier details.
· You can also check tracking status anytime under “My Orders” on www.shelikaclothes.com.
�� Tracking stages may include:
Order Confirmed → Packed → Dispatched → In Transit → Out for Delivery → Delivered
4. Delivery Timelines
Average delivery time after dispatch:
· Metro Cities: 3–6 business days
· Tier 2 & 3 Cities: 5–9 business days
· Remote Areas / North-East / J&K: 7–12 business days
These timelines are estimates and may vary due to courier capacity, weather, strikes, or festive delays.
5. Shipping Safety & Packaging
· Every product is carefully packed in tamper-proof and moisture-resistant packaging.
· We ensure that items are protected from damage during transit.
· Our logistics partners are required to handle each parcel with care and maintain proper tracking at every stage.
6. Delivery Attempts & Return to Origin (RTO)
· Courier partners will make up to three delivery attempts at the provided address.
· If the customer is unavailable or unreachable after these attempts, the parcel will be marked as “Return to Origin (RTO)” and sent back to us.
· If a parcel returns to us due to incorrect address or failed delivery, re-shipping charges may apply for subsequent delivery.
7. Lost or Damaged Shipments
· In the rare event that your parcel is lost, delayed, or damaged in transit:
o Please contact us immediately at info@shelikaclothes.com with your Order ID and tracking number.
o We will coordinate with our logistics partner to locate or resolve the issue.
· If the courier confirms loss or damage, we will offer a replacement or full refund as per our Refund & Return Policy.
Shelika Clothes is not responsible for delays or damages caused by events beyond our control, such as courier strikes, weather issues, or natural calamities — but we will assist you in every possible way.
8. Serviceability & Delivery Areas
· We deliver across Pan India, including most urban and semi-urban pin codes.
· Certain remote areas may not be serviceable due to logistics limitations.
· Customers are advised to check PIN code availability on the product or checkout page before placing an order.
9. Cash on Delivery (COD) Handling
· COD orders are accepted only for serviceable PIN codes approved by our logistics partners.
· The courier will collect the payment in cash or UPI at the time of delivery.
· Customers are requested to verify the parcel before making payment.
Repeated refusals of COD orders may result in suspension of COD facility for that account.
10. Coordination with Couriers
· Our logistics team is in daily contact with courier partners for pickup, tracking, and issue resolution.
· In case of delivery disputes, Shelika Clothes will raise an internal case with the courier and keep the customer updated on the progress.
· Once a parcel is marked “Delivered” by the courier, we consider the order complete — unless a delivery discrepancy is reported within 48 hours.
11. International Shipping
Currently, we do not provide international shipping.
We are working to introduce worldwide delivery in future through global courier partnerships.
12. Contact for Shipping Issues
For any questions, delays, or delivery-related concerns, please contact:
�� info@shelikaclothes.com
�� www.shelikaclothes.com
�� Shelika Clothes, Jodhpur, Rajasthan, India
13. Disclaimer
While we work with reputed courier companies and take all necessary precautions, Shelika Clothes shall not be liable for:
· Delays, losses, or damages caused by courier or third-party errors
· Delivery failures due to incorrect address, unavailability, or customer refusal
· Circumstances beyond our control (natural disasters, strikes, etc.)
However, we assure full cooperation to resolve any shipping or logistics-related issue promptly and fairly.